How to cancel a Norton Internet Security subscription

To cancel a Norton Internet Security subscription, the exact steps depend on how you purchased it.

If you bought directly from Norton​

1. Sign in to your Norton account.
2. Go to My Account → My Subscriptions.
3. Find the subscription you want to stop.
4. Click Cancel Subscription Renewal or Manage Renewal.
5. Select Unsubscribe next to Plan Renewal.
6. Follow the prompts and confirm the cancellation. Norton may show retention offers before the final confirmation.

Your protection remains active until the end of the period you've already paid for; it simply won't renew automatically afterward.

If you want more than just turning off auto-renewal, here are the most important details:

1. Cancel auto-renewal (most common)​

Sign in to your Norton account and go to My Subscriptions. Choose Manage Renewal or Cancel Subscription Renewal, then select Unsubscribe and continue until you receive a confirmation. Norton notes that the change can take up to 24 hours to appear in your account.

2. What happens after cancellation?​

• Your protection continues until the end of the period you've already paid for.
• Norton will not charge you again after that date.
• Some benefits tied to automatic renewal may end.

3. If you were already charged​

Norton states that:

• Annual subscriptions are generally eligible for a full refund within 60 days of purchase or renewal.
• Monthly subscriptions are generally eligible for a refund within 14 days of purchase.

4. If you purchased through Google Play, Apple, or Microsoft​

You usually must cancel through the same store where you subscribed, not through your Norton account.

5. If the "Cancel" button is missing​

Some users report seeing only Renew or Manage Renewal. In those cases, Norton support may need to process the cancellation manually. Community discussions also note that the option may appear as "Unsubscribe" rather than "Cancel."

If you purchased through an app store​

You must cancel through the store where you subscribed:

• Apple App Store → iPhone/iPad subscription settings
• Google Play Store → Payments & subscriptions
• Microsoft Store → Services & subscriptions

Norton's website may not be able to cancel subscriptions billed by a third party.

If you want a refund​

Norton states that:

• Annual subscriptions are generally eligible for a refund within 60 days of purchase or renewal.
• Monthly subscriptions are generally eligible within 14 days of purchase. Eligibility can vary by country and purchase method.

Official Norton pages​

• Norton Account Login
• Norton Support – Stop Auto Renewal

If you tell me whether you purchased Norton directly from Norton, Google Play, Apple App Store, or Microsoft Store, I can give the exact steps for your situation.